Damage protection

Returns & Refunds

Every order is protected against damage in transit.

  1. Document the damage

    Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.

  2. Contact us

    Email support@buymola.com with your order number and photos of the damage. We'll respond within 24 hours.

  3. Get your replacement

    Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.

Damage protection policy

Our support team is happy to help with any shipping questions or concerns about your order.

Eligible for return

  • Products damaged during shipping (with photo evidence)
  • Defective products that don't meet purity standards
  • Incorrect items received

Not eligible for return

  • Reconstituted products
  • Damage claims without photo evidence
  • Products improperly stored after delivery
  • Products without proof of purchase

Received a damaged or defective product?

We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.

  • Take photos

    Document the damage or issue with clear photos

  • Email us

    Send photos and order number to support@buymola.com

  • Get replacement

    We'll ship a replacement within 24 hours

Report an issue

Replacement timeline

  • Damage claim submitted with photos
  • Claim reviewed & verified1-2 business days
  • Replacement shippedWithin 24 hours of approval

Note:
One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Mola reserves the right to deny replacement requests at its sole discretion.

Important Disclaimer

  • All products are sold strictly for research purposes. Mola is not responsible for any misuse, improper storage, or reconstitution of products.
  • Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
  • Excessive or suspicious claims may result in account review and denial of future replacements.
  • By placing an order, you acknowledge and agree to this policy.